First Meeting of the AFTER SALES Working Group.

Effective June 1, 2025 , the AFTER SALES Working Group is established within the Business Development Table, the operation of which is defined in Art. 12 of the Statute.

Coordinator of the working group will be Dr. Alberto Metelli (CEO of Metelli SpA, our associate), assisted as secretary by Eng. Francesco Braga, WG Coordinator of the Cluster, and will operate according to the guidelines defined by the Board of Directors.

After Sales is a key component of the mobility business in terms of product/service, during and after warranty, with a focus on building customer loyalty and optimizing the customer’s TCO-Total Cost of Ownership and the business volumes of vehicle manufacturers, suppliers and service networks.

Initial objectives of the working group:

1. Survey the current size of the after sales division.
2. To spread the culture and way of working in the supply chain, starting with members already in the industry, in collaboration with territorial and trade associations.
3. Protect theoriginality and quality of spare parts.
4. On this basis, assess the possible evolution of the industry, with international projection, in relation to:
   1. Structural reduction in “new” sales and growth in “used” sales;
   2. Improved quality and reliability of vehicles and components;
   3. Implementation of the 4Rs principle (Reduce, Reuse, Recycle, Recover) throughout the entire vehicle life cycle;
   4. Deepen the relevance of the advent of new motorizations (electric, hydrogen FC and ICE, e-fuel and biofuels);
5. Support the training of professional resources for the maintenance of traditional and new products, making use of new diagnostic and intervention tools.
6. Seize funding opportunities at all levels of government, local, national and European.
7. Foster the creation and development of partnerships, both for current and project activities.

Companies and entities interested in participating in the new working group can signal their membership by June 10, 2025 at: segreteria@clusterlombardomobilita.it

The first meeting of the Working Group will be held, remotely, on Monday, June 16, 2025 at 4 p.m. For registration: https://forms.gle/zsNFfFWUa6LWQugY9