{"id":9691,"global_id":"clusterlombardomobilita.it\/en\/?id=9691","global_id_lineage":["clusterlombardomobilita.it\/en\/?id=9691"],"author":"1","status":"publish","date":"2025-05-27 07:35:34","date_utc":"2025-05-27 07:35:34","modified":"2025-05-27 07:35:34","modified_utc":"2025-05-27 07:35:34","url":"https:\/\/clusterlombardomobilita.it\/en\/event\/first-meeting-of-the-after-sales-working-group\/","rest_url":"https:\/\/clusterlombardomobilita.it\/en\/wp-json\/tribe\/events\/v1\/events\/9691","title":"First Meeting of the AFTER SALES Working Group.","description":"

Effective June 1, 2025 <\/strong>, the AFTER SALES <\/strong>Working Group is established within the Business Development Table, the operation of which is defined in Art. 12 of the Statute.<\/p>\n

Coordinator <\/strong>of the working group will be Dr. Alberto Metelli<\/strong> (CEO of Metelli SpA, <\/strong>our associate), assisted as secretary by Eng. Francesco Braga, WG Coordinator of the Cluster, and will operate according to the guidelines defined by the Board of Directors. <\/p>\n

After Sales is a key component of the mobility business in terms of product\/service, during and after warranty, with a focus on building customer loyalty and optimizing the customer’s TCO-Total Cost of Ownership and the business volumes of vehicle manufacturers, suppliers and service networks.<\/p>\n

Initial objectives of the working group:<\/strong><\/p>\n

    \n
  1. Survey the current size of<\/strong> the after sales division<\/strong>.<\/li>\n
  2. To spread the culture and way of working in the supply chain<\/strong>, starting with members already in the industry, in collaboration with territorial and trade associations.<\/li>\n
  3. Protect theoriginality<\/strong> and quality <\/strong>of spare parts.<\/li>\n
  4. On this basis, assess the possible evolution of the industry<\/strong>, with international projection, in relation to:\n
      \n
    1. Structural reduction in<\/strong> \u201cnew\u201d sales and growth in \u201cused\u201d sales;<\/li>\n
    2. Improved quality<\/strong> and reliability of vehicles and components;<\/strong><\/li>\n
    3. Implementation of the 4Rs principle<\/strong> (Reduce, Reuse, Recycle, Recover) throughout the entire vehicle life cycle;<\/li>\n
    4. Deepen the relevance of the advent of new motorizations<\/strong> (electric, hydrogen FC and ICE, e-fuel and biofuels);<\/li>\n<\/ol>\n<\/li>\n
    5. Support the training of professional resources <\/strong>for the maintenance of traditional and new products, making use of new diagnostic and intervention tools.<\/li>\n
    6. Seize funding opportunities <\/strong>at all levels of government, local, national and European.<\/li>\n
    7. Foster the creation and development of partnerships, <\/strong>both for current and project activities.<\/li>\n<\/ol>\n

      Companies and entities interested in participating in the new working group can signal their membership by June 10, 2025<\/strong> at: segreteria@clusterlombardomobilita.it<\/p>\n

      The first meeting of the Working Group will be held, remotely, on Monday, June 16, 2025 at 4 p.m. For registration: https:\/\/forms.gle\/zsNFfFWUa6LWQugY9<\/a> <\/strong><\/p>","excerpt":"","slug":"first-meeting-of-the-after-sales-working-group","image":{"url":"https:\/\/clusterlombardomobilita.it\/wp-content\/uploads\/2025\/05\/After-Sales-Service-2.jpg","id":9682,"extension":"jpg","width":500,"height":500,"filesize":21294,"sizes":{"medium":{"width":300,"height":300,"mime-type":"image\/jpeg","filesize":9115,"url":"https:\/\/clusterlombardomobilita.it\/wp-content\/uploads\/2025\/05\/After-Sales-Service-2-300x300.jpg"},"thumbnail":{"width":150,"height":150,"mime-type":"image\/jpeg","filesize":3694,"url":"https:\/\/clusterlombardomobilita.it\/wp-content\/uploads\/2025\/05\/After-Sales-Service-2-150x150.jpg"}}},"all_day":false,"start_date":"2025-06-16 16:00:00","start_date_details":{"year":"2025","month":"06","day":"16","hour":"16","minutes":"00","seconds":"00"},"end_date":"2025-06-16 17:00:00","end_date_details":{"year":"2025","month":"06","day":"16","hour":"17","minutes":"00","seconds":"00"},"utc_start_date":"2025-06-16 16:00:00","utc_start_date_details":{"year":"2025","month":"06","day":"16","hour":"16","minutes":"00","seconds":"00"},"utc_end_date":"2025-06-16 17:00:00","utc_end_date_details":{"year":"2025","month":"06","day":"16","hour":"17","minutes":"00","seconds":"00"},"timezone":"UTC+0","timezone_abbr":"UTC+0","cost":"","cost_details":{"currency_symbol":"","currency_code":"","currency_position":"","values":[]},"website":"https:\/\/forms.gle\/zsNFfFWUa6LWQugY9","show_map":true,"show_map_link":true,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[{"name":"Event organized by CLM","slug":"event-organized-by-clm","term_group":0,"term_taxonomy_id":81,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":42,"filter":"raw","id":81,"urls":{"self":"https:\/\/clusterlombardomobilita.it\/en\/wp-json\/tribe\/events\/v1\/categories\/81","collection":"https:\/\/clusterlombardomobilita.it\/en\/wp-json\/tribe\/events\/v1\/categories"}},{"name":"WG After Sales","slug":"wg-after-sales-en","term_group":0,"term_taxonomy_id":95,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":4,"filter":"raw","id":95,"urls":{"self":"https:\/\/clusterlombardomobilita.it\/en\/wp-json\/tribe\/events\/v1\/categories\/95","collection":"https:\/\/clusterlombardomobilita.it\/en\/wp-json\/tribe\/events\/v1\/categories"}}],"tags":[],"venue":[],"organizer":[],"custom_fields":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"First Meeting of the AFTER SALES Working Group.","description":"<p>Effective June 1, 2025 , the AFTER SALES Working Group is established within the Business Development Table, the operation of which is defined in Art. 12 of the Statute. Coordinator […]<\/p>\\n","image":"https:\/\/clusterlombardomobilita.it\/wp-content\/uploads\/2025\/05\/After-Sales-Service-2.jpg","url":"https:\/\/clusterlombardomobilita.it\/en\/event\/first-meeting-of-the-after-sales-working-group\/","eventAttendanceMode":"https:\/\/schema.org\/OfflineEventAttendanceMode","eventStatus":"https:\/\/schema.org\/EventScheduled","startDate":"2025-06-16T16:00:00+00:00","endDate":"2025-06-16T17:00:00+00:00","performer":"Organization"},"ticketed":false,"is_virtual":false,"virtual_url":null,"virtual_video_source":""}